Privacy Policy

1. Introduction

Imbavgioch ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website imbavgioch.com or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

• Contact details (name, email address, phone number, postal address)
• Company information and job title
• Project requirements and enquiry details
• Newsletter subscription preferences
• Communication records and correspondence

2.2 Information We Collect Automatically

• IP address and browser information
• Pages visited and time spent on our website
• Referral sources and search terms
• Device and operating system information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver our building materials and services
• To send you newsletters and marketing communications (with consent)
• To improve our website and customer experience
• To comply with legal obligations
• To protect our business and prevent fraud

4. Legal Basis for Processing

We process your personal data based on:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide our services and fulfill orders
• Legitimate Interest: To improve our services and website functionality
• Legal Obligation: To comply with tax and regulatory requirements

5. Data Sharing and Disclosure

We may share your information with:

• Trusted service providers who help us operate our business
• Delivery companies for order fulfillment
• Professional advisors (lawyers, accountants, insurers)
• Regulatory authorities when required by law

We do not sell your personal information to third parties.

6. International Transfers

Your personal data is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Enquiry data: 3 years from last contact
• Customer data: 7 years for tax and legal compliance
• Newsletter subscriptions: Until you unsubscribe
• Website analytics: 26 months

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw consent: For marketing communications

9. Cookies and Tracking

Our website uses cookies to enhance your experience. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: To understand website usage (with consent)
• Marketing cookies: For targeted advertising (with consent)

You can manage your cookie preferences through our cookie banner or browser settings. See our Cookie Policy for more details.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Regular security assessments
• Staff training on data protection
• Access controls and monitoring

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or email. The "Last Updated" date indicates when changes were last made.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

14. Complaints

If you're not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):